How do I place an order?
Simply add your selected items to the cart and proceed to checkout. Once your payment is confirmed, we'll prepare your order for shipment.
Do you ship internationally?
Yes. We ship both within Indonesia and internationally. Shipping costs and estimated delivery times are calculated at checkout based on your destination.
How long will it take to ship my order?
Orders are typically processed within 2–5 business days. During launches, exhibitions, or holiday periods, processing may take a little longer.
Can I track my shipment?
Yes. Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number.
Will I have to pay customs or import taxes?
International orders may be subject to customs duties, import taxes, or handling fees determined by your local customs authority. These charges are the responsibility of the customer.
Can I change or cancel my order?
If your order hasn't been shipped yet, please contact us as soon as possible. We'll do our best to accommodate changes, though we cannot guarantee modifications once an order has been processed.
What if my order arrives damaged?
If your package arrives damaged or your order is incorrect, please contact us within 7 days of delivery with your order number and photographs of the issue. We'll work with you to find the best solution.
Do you accept returns or exchanges?
We generally do not accept returns or exchanges unless an item is damaged, defective, or incorrect. Please review product descriptions and sizing carefully before placing your order.